Refund policy

Returns & Refunds

If You Change Your Mind:

  • You have a legal right to cancel the Contract (subject to certain exceptions set out below) without giving any reason within 14 days of the day after You receive the Goods. This is the “Cancellation Period”.
  • You can cancel by letting Us know by post to [LABC Warranty, 2, Shore Lines Building, Shore Rd, Birkenhead CH41 1AU]; by e-mail to shop@labcwarranty.co.uk. You should keep evidence of having given notice of cancellation, such as an e-mail receipt.
  • You must return the Goods to Us (at your own risk and cost) within 28 days of notifying Us that You wish to cancel by sending them (by recorded delivery or courier) to:

Sharper Print, 
Unit 5 Block D, 
Flightway Business Park, 
Dunkeswell, 
Honiton, 
EX14 4PQ

   

We will not be responsible for any costs associated with returning the Goods to Us:

  • The Goods must be returned unused and in good condition with the original packaging.
  • If the nature of the Goods means that You cannot return them by post, You will be responsible for the cost of couriering the Goods to Us; if You contact Customer Services we will try to provide You with an estimate of the courier cost.
  • Within 28 days of receiving the returned Goods or proof of postage of the same, We will ordinarily refund the full purchase price, together with the standard delivery charge paid. If You chose to pay extra for express delivery, We will only refund the cost of standard delivery. Please note though that if You want to return only some Goods but keep the rest of Your Order, You may not be entitled to a refund of the delivery charge.

 

Products we’re unable to cancel, refund or exchange:

  • You do not have the legal right to cancel any Goods that have been personalised to your requirements.
  • We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:
    • products which have been personalised for you, such as boards or certificates
    • made-to-order products such as customised boards or made to measure items
    • downloads, market intelligence reports or other documents that have been opened
    • Where a product has been specially ordered for you, unless faulty, we’re unable to refund or offer an exchange. We’re unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We’ll make this clear when you place your order.  

 

This does not affect your statutory rights

If Things Go Wrong (Faulty Goods):

  • We warrant that the Goods that we supply are of satisfactory quality and are fit for the purpose for which Goods of that nature are commonly supplied.
  • If You return Goods to Us for a reason other than if You change Your mind, We will inspect the Goods and either replace them or refund the full purchase price of the Goods if we accept that there is a manufacturing defect or other fault in the Goods. This is subject to you returning the Goods to Us no later than 30 days after Your receipt of the Goods.
  • We will replace the Goods or refund You, provided that the defect or fault is not; caused by usual wear and tear, damage caused deliberately or accidentally, Your negligence or if You fail to follow product instructions or if the Goods have been misused, altered or repaired without Our approval. Any refund will also include any delivery charges that You have paid and Your cost of returning the Goods to Us. If We do not find any fault or defect, then Your cancellation and refund rights are limited to those set out in paragraph 8.1 above, although this does not affect Your statutory rights. Subject to paragraph 9 below, the remedy in this paragraph 8.11 represents Our entire liability to You for any claim in respect of the Goods that the law provides, in so far as We are permitted to limit Our liability to You.
  • If You believe that Goods have a defect then You should not make any further use of them before returning them to Us. Nothing in these Terms shall affect Your statutory rights. These are Your rights granted by law and which cannot be changed by Us.

 

If You wish to return Goods in accordance with paragraph 8.12 in our terms and conditions. You may either:

  • Return the Goods to Us in an unused, reasonable condition to the returns address stated above; or
  • We will aim to process Your refund or replace the Goods as soon as possible, but will do so within 30 (thirty) days of You returning the Goods to Us. We reserve the right to send any Goods that You claim are faulty to Our inspections team.
  • Whenever You return Goods to Us, either because You believe they are faulty or because You change Your mind, We ask that Goods are returned to Us by recorded delivery or courier so that You have proof of posting. We will not be responsible for Goods that are lost or damaged in the post.

 

Delivery

For physical goods, we aim to deliver with 5-7 working days. This may be longer if goods are out of stock and require re-printing with our supplier.

For Certificate of Insurance copy requests, we aim to deliver these digitally over email within 2 business days.